posted August 01, 2025

Happy Tenants, Healthy Investments: Drummer’s Trusted Approach to Reducing Rental Turnover

Written by Sean Siemens

Tenant turnover isn’t just inconvenient, it’s expensive. Every time a tenant leaves, there are costs for advertising, repairs, lost rent, and the time it takes to find a suitable replacement. At Drummer Realty and Property Management, we’ve spent well over 40 years in the Calgary property management industry, helping owners maximize returns by doing one thing exceptionally well: we keep good tenants happy and weed out the bad ones before they even move in.

Our approach works. In fact, we’ve served one client for over 40 years, and it’s not unusual for our Drummer clients to stick with us for a decade or two. That kind of long-term trust doesn’t happen by accident. It is the result of consistent, high-quality service and a true commitment to protecting our clients’ investments.

Here’s how we reduce turnover, keep tenants engaged, and protect your property year after year.

1. We Have Four Decades of Experience, And It Shows

After 40+ years managing residential properties in Calgary, we know what works and what doesn’t. We’ve refined our processes, built lasting relationships with trusted contractors, and developed a tenant screening system that filters out problem tenants before they ever set foot in your property.

Our Screening Process Includes:

    • Detailed credit, income, and reference checks
    • Rental history verification and employment confirmation
    • In-person interviews to assess fit and responsibility

Good tenants are the key to long-term success. We know how to find them—and more importantly, how to keep them.

2. We Keep Tenants Happy So They Stay Longer

When tenants feel valued, respected, and taken care of, they’re far more likely to renew their lease. That’s why we focus on delivering an excellent rental experience from the very beginning.

Here’s how we do it:

    • Prompt, professional maintenance
    • Clean, safe, and well-maintained units
    • Clear communication and tenant-friendly policies
    • Easy rent payment and service request systems

From the first showing to the final lease renewal, we treat your tenants like customers. Simply put, happy tenants don’t move.

3. We Handle Complaints the Right Way: with Fairness and Firmness

Tenant complaints are part of the job, but it’s how we respond that makes the difference. At Drummer, we approach every concern with professionalism, empathy, and a focus on resolution. Our goal is always to find common ground, but we never forget who we’re working for: you, the property owner.

We take complaints seriously and act quickly, but we also recognize when a tenant is being unreasonable or attempting to take advantage of a situation. We’ve seen it all over the past 40 years, and we know how to draw the line respectfully and firmly.

Our approach includes:

    • Listening without judgment and gathering all the facts
    • Timely, documented follow-ups and clear communication
    • Fair, policy-based resolutions that protect both parties
    • Standing firm when complaints are opportunistic or excessive

Keeping everyone happy all the time isn’t always possible, but striking that balance is what we strive for every day. Our experience allows us to navigate tough conversations with confidence, protecting your investment while maintaining tenant trust.

4. We Set the Tone from Day One: A Positive Move-In Experience

First impressions matter, especially in property management. When a tenant moves into a unit managed by us, we make sure the experience is smooth, welcoming, and stress-free. It’s a small gesture with a big impact: tenants who feel appreciated from the start are far more likely to stay long-term.

Here’s what we do to make a lasting impression:

    • Personalized welcome packages to show we care
    • Clear move-in instructions and helpful local information
    • A clean, move-in ready unit
    • Friendly, approachable staff available for support

While some companies focus only on the lease signing, we focus on the experience. From the first day of tenancy, we set a tone of professionalism and care, making it easier to build trust and long-term relationships.

5. We Protect Your Investment Without the Headaches

Our job is to make ownership easier while helping your property perform. Lower tenant turnover means fewer costs, more consistent income, and less stress overall. And while we care about tenant satisfaction, we never lose sight of who we represent—you, the owner.

With over 40 years in Calgary’s rental market, we know how to maintain the right balance: fair to tenants, firm when needed, and always focused on long-term value.

6. Partner With Calgary’s Trusted Property Managers

At Drummer Realty and Property Management, we don’t just fill vacancies. We build long-term relationships with responsible tenants who care for your property as if it were their own. Whether you own a single-family home, duplex, or multi-unit building, we’re ready to help you reduce turnover, increase revenue, and enjoy peace of mind.

📞 Let’s talk about how we can protect your investment. Contact us today to learn more about our full-service property management solutions in Calgary.